Frequently Asked Questions

Can I become a member of TIP?


Yes, if you are working within the Hospitality Industry we would love you to join TIP.
You can join by downloading the application here and simply follow the instructions.




What is the Hospitality Industry?


The Hospitality industry within this agreement includes a restaurant, bar, café, hotel,
private members’ club, catering contractor, street food vendor and F&B leisure
outlets.




What types of memberships are available?


We offer Monthly and Annual memberships at a low subscription fee.
Part of this subscription fee goes to Hospitality Action. Our vision is to strengthen the
Hospitality Industry and with your subscription, you will help us here as well.
Your membership will automatically renew at the end of the current billing period
unless cancelled at least 24 hours prior to your renewal date.




What does my membership include?


Your membership includes having access to exclusive Hospitality Industry discounts,
such as % discount to your bill in all Hospitality Venues available on TIP. You will be
part of the TIP Hospitality Social community and will have access to many great
features and other benefits.




What do I need to provide when I sign up?


To verify you are working in the Hospitality industry you would need to upload one of
the following:
 Ask your HR Manager, or Manager to verify with their work e-mail address
your employment
 Verify your work e-mail address
 Send a copy of your recent payslip or contract (dated not later than March 1.
2020




I lost my job due to the pandemic but I normally work within the Hospitality Industry, can I still sign up.


As part of our vision to strengthen the Hospitality Industry we will allow everybody that
was employed on the 1st of March 2020 to become a member of TIP. We understand
that many Hospitality Professionals due to these difficult times have lost their job and
are currently unemployed. *
In case you are out of a job within the Hospitality Industry after your 12th-month
annual membership you will need to inform us and will be unable to extend your
membership.
* enrolling for membership within these conditions will only be able until 31st of
December 2020.




My application is pending approval


All applications are reviewed by the TIP membership team to verify employment in the
hospitality industry. We aim to review all applications within one working day. Our
office hours are Monday – Friday 9 am – 5 pm.




My application has been rejected, what can I do?


It might be possible that your application has been rejected for various reasons and the reason will be shared with you if a possible rejection. If you would have any further questions, please do reach out to us via email: info@tiphospitality.co.uk




How do I cancel my TIP membership?


Change or cancel your membership at any time through your profile in the TIP app. You can continue to use your membership until the end of your current billing period. To make an adjustment go to the sign up page, www.tiphospitality.com/sign-up, and here you have the option to login to your account. When you are logged in you can adjust your membership under the Billing field, highlighted in the top right corner.




When will I be charged the membership fee?


The membership fee will only be debited from your account at the end of your free trial (if applicable). You can cancel your membership up to 24 hours before the trial ends, but if you cancel after this time you will not be refunded your membership fee.




Am I allowed to share my login details with other Hospitality Professionals?


It goes without saying that each membership is personalized and therefore you
should not share your contact details. In case this has been done TIP holds the right
to cancel your membership at any time.